Shipping policy

Shipping Policy

Processing Time Orders are processed and shipped the same or next business day.

Delivery Time Standard delivery takes 5–8 business days after your order ships.

Free Shipping Free shipping on all orders over $70. Orders under $70 are subject to standard shipping rates calculated at checkout.

Where We Ship We currently ship to the United States and Canada. Canadian orders may be subject to customs duties and import fees upon delivery — these are the responsibility of the customer.

Tracking Once your order ships, you'll receive a confirmation email with a tracking number.

Delays Shipping times are estimates and may vary due to carrier delays or high-volume periods. We're not responsible for delays outside our control once an order has been handed off to the carrier.

Questions? Reach out at hello@thefloor.us